FAQ's

What are the shipping times for your products?

We take 2-4 days to process your order and then 3-5 days to deliver it to you.

Do you ship all over the world?

No, we only deliver in mainland France, Belgium and Switzerland.

Where do we ship your product from?

Our offices are located in Brive La Gaillarde, France.

Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via infos@imperial4men.fr

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: infos@imperial4men.fr and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Brive La gaillarde in France

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes shipping may take longer than expected due to delivery services. You can trace your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: infos@imperial4men.fr

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the seller who will take it back, exchange it or refund it.

All complaints, requests for exchange or refund must be made to the following address: infos@imperial4men.fr or by post to the following address Imperial 4 Men 29 rue jean baptiste Toulzac - 19100 Brive La Gaillarde in the thirty days from delivery.

For more information, please read more about our Refund Policy Terms and Conditions link (Section 9.Warranty)